Shipping policy

We currently ship to UK addresses only via Royal Mail using franked mail.

Dispatch Times

We aim to process and dispatch all orders within 3 working days of purchase. Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Times

Royal Mail typically delivers within 2–5 working days from the dispatch date. Delivery times may vary depending on your location and Royal Mail service levels.

Shipping Costs

Postage costs are calculated at checkout and kept as low as possible to reflect the size and weight of our printed materials.

Delivery Issues

If your order hasn't arrived within 10 working days of dispatch, please contact us at contact@gonewforest.com and we’ll investigate.

Damaged or Incorrect Items

If your item arrives damaged or is incorrect, let us know within 14 days of receipt and we’ll arrange a replacement. Please include a photo if possible to help us resolve things quickly.